Terms of Use

These Terms of Use govern access to the XtraKit website and the XtraKit family of business services operated by CodeXtra Technologies Ltd: XtraAuth, XtraKit, XtraPOS, XtraHR, XtraClock, XtraStore, XtraPay, XtraSupport, XtraLeads, their mobile apps, APIs and administration tools. By creating an account or using a service, you agree to these terms on your own behalf or on behalf of the organization you are authorized to represent.

Our Privacy Policy explains personal-data processing, our Cookie Policy explains browser storage, and our AML Policy explains payment-related misuse and verification expectations. A signed service agreement or product-specific terms prevail on the matters they expressly cover. These terms do not create a regulated banking, deposit-taking or investment service.

Provide accurate information, keep it current and protect your credentials. You must have authority to act for a business, connect a social account, publish content, invite team members or provide information about other people. Use only the workspaces and records you are permitted to access.

XtraAuth supports shared sign-in across the applications. Access still depends on the selected business, your role, product entitlement and feature availability. An account in one product does not grant unrestricted access to other businesses or every application. Business administrators are responsible for assigning and removing team access, particularly when someone leaves.

Notify us promptly of suspected account misuse. You are responsible for authorized actions taken through your account; liability for unauthorized activity is subject to applicable law and the circumstances, including our responsibilities for the service.

You retain the rights you have in business records, files, messages and content you provide. You give us the permission needed to host, process, transmit, display and back up that content to operate the services and carry out your instructions. This permission does not transfer ownership of your records to us.

Our software, branding, designs and other platform intellectual property belong to CodeXtra Technologies Ltd or its licensors. We give you a limited right to use the available services for their intended purposes while your access remains authorized. Do not copy or resell the platform, bypass access controls or misuse another party's intellectual property.

Keep appropriate independent copies of important records and review imports, calculations and exports. We provide business tools; you remain responsible for the accuracy and legal sufficiency of your accounts, tax filings, payroll, employment decisions, stock records and customer communications.

Available plans, prices, currencies, access periods and included limits are shown at purchase. Fees and taxes must be disclosed where applicable. Do not assume a particular annual discount, unlimited quota or automatic renewal unless the applicable offer expressly states it. Recurring charges require the relevant authorization.

A completed payment does not guarantee immediate activation before verification and reconciliation. Contact support with the transaction or invoice reference if a payment does not appear. Do not repeat a payment solely because an update is delayed.

SMS packages are purchased separately from subscriptions. A business can use a supported customer-supplied TextCus connection or purchased XtraKit SMS credits according to the configuration offered. Delivery, sender approval and message segmentation depend on the provider and network. An approved sender may be used where available; otherwise the supported default sender may apply. Purchased credits do not authorize spam or override consent requirements.

Refunds, cancellation and correction requests are assessed under the stated offer, any signed agreement and applicable law. Contact info@xtrakit.com with the purchase reference. We do not impose a blanket no-refund rule that removes mandatory rights. Changes to future prices or material plan limits will be communicated before they apply to a subsequent purchase or renewal.

Businesses are responsible for their products, advertised prices, taxes, order fulfillment, delivery, returns and dealings with shoppers. XtraStore and payment links provide tools for those transactions; unless expressly stated otherwise, CodeXtra is not the seller of the business's goods or services.

Payment collection, payouts, settlements, bill-payment or card-related functions are provided through the configured providers and are subject to their requirements, approval and availability. A wallet balance or platform ledger must not be treated as a bank deposit or an investment. We do not promise interest, deposit protection or credit merely because a feature uses the word wallet or credit.

Provide requested verification information for payment features, use lawful funds and observe applicable limits. Verification, disputes, reversals, provider holds, network failures and reconciliation can affect when a transaction or balance is available. We may restrict a feature where reasonably needed to address misuse, a provider requirement or a legal obligation. This does not automatically forfeit legitimate funds; resolution remains subject to the applicable rules.

Employers must use HR, recruitment, payroll and attendance tools lawfully, give employees and applicants appropriate notices, and only collect information needed for the relevant purpose. Payroll calculations and employment records must be reviewed by the responsible business. These services do not replace professional accounting, tax or employment advice.

Businesses must have the required authority to send SMS, email, chat replies or social messages and must honor applicable opt-outs. Do not use purchased or scraped contact lists unlawfully, impersonate people, or send harassment, scams or unsolicited bulk communications.

XtraSupport provides chat, ticket and support workflows, including an AI assistant where enabled. Review and correct automated answers when needed. Do not put passwords, payment secrets or unnecessary sensitive information into a support conversation.

Connect only Pages, organizations, profiles or channels you are authorized to manage. Our shared developer integrations do not remove the social network's eligibility, permission, review or platform rules. Network features can differ: a profile connection does not necessarily include posting, comments, messages or historical data. TikTok is Coming soon and cannot currently be connected.

Review the account, content and scheduled time before publishing. Network restrictions, token expiry, revoked permissions or interrupted delivery can prevent publication. If delivery is uncertain, inspect the network before retrying to avoid duplicate posts. Disconnecting a profile does not remove already-published content from the network.

Lead records and social engagement are not proof of consent, purchase intent or a completed sale. AI suggestions are based on the information selected for the feature, may be wrong and do not guarantee leads, conversions or revenue. You remain responsible for reviewing them before use. Private messages and customer names are excluded from the selected Page-post analysis workflow; support AI has a different data flow described in the Privacy Policy.

Content and accounts remain subject to Meta, LinkedIn, Telegram and other relevant provider terms. We cannot grant capabilities a provider has not approved or that the product has not implemented.

Do not use the services for fraud, money laundering, unlawful trade, sanctions evasion, privacy violations, malicious code, unauthorized data collection or attacks on the platform. Do not evade business isolation, quotas, subscriptions, permissions or safety restrictions, or attempt to retrieve another business's data.

We may suspend affected accounts or features where reasonably necessary to protect the service, investigate credible misuse, respond to non-payment or comply with law or provider requirements. Where lawful and practical we will explain the restriction and a way to seek review. Immediate action or limited disclosure may be necessary for security or legal reasons.

When access ends, request available exports or account assistance promptly. Closure does not erase every legal, transaction or audit record immediately, and you must retain any records your business is legally required to keep. A dispute over a restriction can be raised at info@xtrakit.com.

We work to maintain the services, but internet connectivity, provider APIs, maintenance and software issues can interrupt them. Availability and support commitments come from the relevant plan or signed service agreement; these terms do not promise continuous uptime or a specific support response time.

To the extent permitted by law, services are provided without a guarantee that every output will be complete, error-free or suitable for a particular business decision. This does not remove any express commitment in a signed agreement or mandatory warranty or consumer right.

Each party is responsible for its own breaches and obligations under applicable law. Any liability limitation in a separate signed agreement applies only to the extent legally permitted. These terms do not exclude fraud, wilful misconduct or liability that cannot lawfully be excluded. We do not claim an arbitrary universal monetary cap for every product or transaction.

We may improve or change the services and update these terms. Material changes will be identified and communicated through an appropriate channel; changes requiring consent or affecting an existing signed agreement follow the applicable process. Updated terms do not retroactively authorize a charge or remove mandatory rights.

The laws of the Republic of Ghana govern these terms, subject to mandatory protections that apply to you elsewhere. Contact us first to seek a practical resolution. If a signed agreement provides a lawful dispute-resolution process, follow that process; otherwise the competent courts remain available. These website terms do not automatically impose a new mandatory arbitration arrangement.

Contact CodeXtra Technologies Ltd at info@xtrakit.com or +233 30 298 1736. Include your business and the relevant issue or transaction reference, but never send passwords, API tokens or full card details.